Journey of Francis Vain as Delivery Manager at BG Graphics


“Reviewing the customer orders and coordinating the delivery activities”, this is what can be expected from a delivery manager. He is solely responsible for delivering projects and products using product management methodology, learning and iterating frequently. He coordinates delivery team members, routes and budgets to facilitate the large shipments of products, materials, and goods. Besides the core duty of managing delivery teams, Francis also maintains budget, creates distribution plans and negotiates new contracts. 

Working as delivery manager at BG Graphics from 2008-2016, Francis Vain scheduled and distributed logistics of high volume orders and delivery of materials for jobs. After all, logistics is dedicated to the transformation and distribution of goods. Francis communicated with directly with management and clients to identify the needs. He very well understood what factors determined customer satisfaction and the triggers behind customer behavior. Highly customer focused, he was well versed with the need of customers and responded in a timely and efficient manner to meet their expectations. 

Considering time management as one of the key skills, a delivery manager finds efficient ways of working to carry out his duties.  Francis also made use of his time management skills to individually create and execute a daily/weekly schedule. Ensuring that the services provided to the customers met the service targets, quality standards and customer requirements, Francis Vain quality controlled partial and completed jobs prior to their release to clients. Apart from all, he worked with team members on the production floor to make sure that the jobs were accurate and met the established deadlines. 

Overall, Francis Vain always came up with a clear motto “get stuff delivered” as a delivery manager.

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