Journey of Francis Vain as Delivery Manager at BG Graphics
“Reviewing the customer orders
and coordinating the delivery activities”, this is what can be expected from a
delivery manager. He is solely responsible for delivering projects and products
using product management methodology, learning and iterating frequently. He
coordinates delivery team members, routes and budgets to facilitate the large
shipments of products, materials, and goods. Besides the core duty of managing
delivery teams, Francis also maintains budget, creates distribution plans and
negotiates new contracts.
Working as delivery manager at BG
Graphics from 2008-2016, Francis Vain
scheduled and distributed logistics of high volume orders and delivery of
materials for jobs. After all, logistics is dedicated to the transformation and
distribution of goods. Francis communicated with directly with management and
clients to identify the needs. He very well understood what factors determined
customer satisfaction and the triggers behind customer behavior. Highly
customer focused, he was well versed with the need of customers and responded
in a timely and efficient manner to meet their expectations.
Considering time management as one
of the key skills, a delivery manager finds efficient ways of working to carry
out his duties. Francis also made use of
his time management skills to individually create and execute a daily/weekly
schedule. Ensuring that the services provided to the customers met the service
targets, quality standards and customer requirements, Francis Vain quality controlled
partial and completed jobs prior to their release to clients. Apart from all, he
worked with team members on the production floor to make sure that the jobs
were accurate and met the established deadlines.
Overall, Francis Vain always came up with a clear motto “get stuff
delivered” as a delivery manager.
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